Free shipping on orders over €85 in Germany

Shipping & returns

Shipment and delivery

We ship worldwide from Germany via our shipment partner, DHL.

Orders can be delivered to your workplace, freight forwarding companies, hotels, storage and relocation companies that are identified by you as taking possession of the order on your behalf.

We will not be able to provide any compensation for any goods which are damaged or lost following acceptance of the delivery by any locations on your behalf.

The shipping cost and delivery time depend on the products type, on the weight of the order and country of destination. When you fill the delivery address, the shipping cost and the delivery time will appear immediately.

Standard DHL delivery time (estimated):

  • 1-5 business days for EU
  • 2-7 business days for non-EU European countries
  • 7-10 business days for other countries

Please note that estimated delivery times may fluctuate from the estimated times in the shipping confirmation email.

For shipments outside the European Union, the transport company might need to contact the recipient in order to request confirmation/validation of the recipient's identity, address confirmation, etc. This contact will be prior to the delivery attempt and by customs request.

As for the delivery time, please note that the stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures, and unfortunately, we have no power over them.

Return Policy

You have the right to return your order within fourteen days (provided the products are undamaged). The return period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the goods. To exercise your right to return, you must inform us (Madina The Science of Skin, Pfisterstraße 11, 80331 Munich, Germany Tel.: +49 892050080 email of your decision to return this product(s) via your customer account and/or through our customer service by means of a clear statement. You can use the following sample return form, although it is not mandatory. To meet the deadline for returns, it is sufficient that you send the notification of exercising your right to return before the return period expires. The right of return does not apply to sealed health and hygiene items, i.e., with regard to products that are not suitable for return due to health protection or hygiene reasons and where the sealing has been removed after delivery.

Sample Return Form

To: Madina The Science of Skin Pfisterstraße 11, 80331 Munich, Germany Tel: +49 1520 3780168 Email:
I/we (*) hereby revoke the order placed by me/us (*) / received on (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s) Consumer(s)' signature (only if communicated on paper)
Date __
(*) Delete as appropriate

If you return the order, we will refund you all payments we have received from you, including delivery costs (except for any additional costs arising from choosing a different type of delivery than the least expensive standard delivery offered by us), immediately and no later than fourteen days from the day we receive notification of your revocation of this order. We will make the refund using the same means of payment you used in the original transaction unless expressly agreed otherwise with you. We may withhold the refund until we have received the goods back. You must return or hand over the goods to us (Madina The Science of Skin, Pfisterstraße 11, 80331 Munich, Germany) immediately and in any event no later than fourteen days from the day you notify us of the revocation of this order. The deadline is met if you send the goods back before the fourteen-day period expires.